Return & Refund Policy
Effective Date: July 1, 2026
At Haveryn, we want every customer to feel confident when purchasing our products. Because we offer pet nutrition products, our return and refund policy is designed to protect product quality, customer safety, and the well-being of pets.
Please read this policy carefully before placing an order.
1. Returns
We accept returns of eligible products within 14 days of delivery, provided that the product is:
Unopened
Unused
In its original packaging
In the same condition in which it was received
Accompanied by proof of purchase
For safety and quality reasons, we cannot accept returns of opened, used, damaged, tampered with, or partially consumed pet food, treats, supplements, or other consumable products.
2. Non-Returnable Items
The following items are not eligible for return:
Opened or used products
Products with broken seals or damaged packaging caused after delivery
Partially consumed products
Gift cards
Final sale or clearance items
Free samples or promotional items
Products purchased from third-party retailers or distributors
If you purchased a Haveryn product from another retailer, please contact that retailer directly regarding their return policy.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue, please include:
Your order number
A brief description of the issue
Photos of the product, packaging, shipping box, and label
Your contact information
Once we review your request, we may offer a replacement, store credit, or refund, depending on the situation.
4. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to our error, a defective product, or a damaged shipment.
5. Exchanges
We may offer exchanges for eligible unopened products when available.
If you received the wrong product or need assistance with an exchange, please contact us before sending anything back.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
A damaged product
A defective product
An incorrect item sent by Haveryn
A fulfillment error on our part
We recommend using a trackable shipping service. Haveryn is not responsible for returned items that are lost in transit.
7. Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to cancel your order before it is processed or shipped. Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation.
8. Shipping Delays and Unavailable Products
If we are unable to ship your order within the expected timeframe, we may contact you with an updated estimated shipping date.
If your order cannot be fulfilled, or if you do not wish to wait for a delayed shipment, we may cancel the order and issue a refund for the unshipped item or order.
9. Pet Preferences and Product Tolerance
Every pet is different. Haveryn does not guarantee that every pet will like, tolerate, or respond the same way to every product.
We recommend introducing new food, treats, or nutrition products gradually and consulting your veterinarian if your pet has allergies, sensitivities, medical conditions, or special dietary needs.
Opened or partially consumed products are not eligible for return based solely on pet preference, taste, or individual tolerance, unless the product is defective or there was an issue with the order.
10. How to Start a Return or Refund Request
To request a return, refund, exchange, or replacement, please contact us at:
Haveryn
Orlando, Florida, United States
Email: [Insert customer support email]
Website: haveryn.com
Please include your order number and a brief explanation of your request.
Do not send products back without contacting us first. Returns sent without prior approval may not be accepted.
11. Policy Updates
Haveryn may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
By placing an order on our website, you agree to this Return & Refund Policy.
